Terms & Conditions

Tails Spa and Boutique - Online Store Terms and Conditions

Effective Date: December 2024

Welcome to Tails Spa and Boutique! These Terms and Conditions govern your use of our online store and the purchase of our products and services. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully.

1. General Information

1.1 Company Information: Tails Spa and Boutique ("we," "our," or "us") operates this online store for pet products, including but not limited to food, accessories, clothing, and grooming supplies.

1.2 Contact: If you have questions or need assistance, please contact us at:

Email: info@tailsdogspa.com

Phone: 559-5934294

Address: 1455 Herndon Ave Clovis CA

2. Orders

2.1 Order Placement: By placing an order, you agree to provide accurate, current, and complete information, including your contact details and payment information.

2.2 Order Confirmation: Once you place an order, you will receive an email confirmation. This does not guarantee availability of products. We reserve the right to cancel any order due to stock issues, errors, or other reasons.

2.3 Order Changes/Cancellations: Requests to modify or cancel an order must be made within 2 hours of placing the order. Contact us immediately at 559-5934294

3. Pricing and Payments

3.1 Pricing: All prices are listed in USD and are subject to change without notice. Taxes and shipping fees (if applicable) will be calculated at checkout.

3.2 Payments: We accept the following payment methods:

Credit/Debit Cards (Visa, MasterCard, etc.)

3.3 Payment Security: All transactions are processed securely. We do not store your payment information.

4. Shipping and Delivery

4.1 Shipping Areas: We currently ship to Clovis and Fresno

4.2 Processing Times: Orders are typically processed within 1-2 business days.

4.3 Delivery Time: Delivery times vary based on location and shipping method selected.

4.4 Shipping Fees: Shipping costs are calculated at checkout. Free shipping may be available for orders exceeding 50USD

4.5 Order Tracking: Tracking information will be provided once your order has shipped.

5. Returns and Refunds

5.1 Eligibility: Items may be returned within 14 days of receipt, provided they are unused, unopened, and in original condition.

5.2 Non-Returnable Items: The following items cannot be returned:

Perishable goods (e.g., food, treats).

Personalized items.

Grooming products (for hygiene reasons).

5.3 Return Process:

Contact us at 559-5934294 to initiate a return.

You are responsible for return shipping costs unless the item is defective or incorrect.

5.4 Refunds: Refunds will be processed within 7-10 business days of receiving the returned product.

6. Product Information and Availability

6.1 Product Descriptions: We strive to provide accurate product descriptions, but we do not guarantee that all information is error-free.

6.2 Availability: Products may become unavailable at any time. If an item is out of stock, we will notify you and provide options for a refund or replacement.

7. User Accounts

7.1 Account Creation: You may create an account for faster checkout and order tracking.

7.2 Account Responsibility: You are responsible for maintaining the confidentiality of your account login information.

7.3 Termination: We reserve the right to terminate accounts for any misuse or violation of these Terms.

8. Limitation of Liability

To the fullest extent permitted by law, Tails Spa and Boutique shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or the products purchased.

9. Intellectual Property

All content on our website, including images, logos, and text, is the property of Tails Spa and Boutique and may not be used without our permission.

10. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms at any time. Changes will be posted on this page, and your continued use of the site constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California.

Thank you for shopping with Tails Spa and Boutique!

If you have any questions or need further clarification, please feel free to reach out to us at info@tailsdogspa.com